smartQueue
Solutions

One safe engine. Many use cases.

smartQueue automates the repetitive, rules-based work across your business, from customer support to documents, routing, and internal operations.

Customer support

Resolve Tier-1 email and chat with approved answers.

Document review

Use attached documents to answer and route requests.

Information-based routing

Classify requests and send them to the right place.

Internal operations

Automate repetitive HR, IT, and ops requests.

Customer support

Resolve Tier-1 support, safely

Our flagship use case. smartQueue answers common email and chat questions instantly using your approved replies, and escalates anything sensitive to a human, so you scale support without scaling risk.

  • Multilingual chat widget and shared email inbox
  • Answers grounded in your approved library
  • Automatic escalation for sensitive cases
  • Up to 85% of Tier-1 inquiries auto-resolved
ExampleA customer asks about business hours at 2am, and smartQueue answers instantly in their language. A refund dispute is recognized as sensitive and handed to an agent.
Explore the product
LIVE CHAT
What are your business hours?
We're open Mon–Fri, 9am–6pm ET. Anything else?smartQueue · approved reply
¿Puedo cambiar mi plan?
Te ayudo a revisarlo. Lo paso a un especialista.smartQueue · escalated, billing-sensitive

Document review

Turn incoming attachments into answers

When a request arrives with a PDF or document attached, smartQueue reads it and uses its content to answer the question or route the case. If required information is missing, it asks a follow-up, and anything sensitive goes to a person for review.

  • Ingest PDFs and documents attached to incoming requests
  • Use attachment content to answer or route the case
  • Ask follow-up questions when information is missing
  • Flag anything sensitive or unclear for human review
ExampleA customer emails a question about their order with the confirmation PDF attached, and smartQueue answers from the document itself. When a request arrives with details missing, it asks for them and flags the case for review.
DOCUMENT CHECK · APPLICATION.PDF
✓ Attachment read
✓ Answer found in document
✓ Case routed with context
⚠ Detail missing, follow-up sent

Information-based routing

Every request to the right place, instantly

smartQueue understands what each message is about and routes it to the right team, queue, or system, with the right priority and language, so nothing sits in the wrong inbox.

  • Classify by intent, topic, urgency, and customer sentiment
  • Route to the correct team, queue, or workflow
  • Set priority and detect language automatically
  • Cut manual triage and first-response time
ExampleA billing complaint and a sales inquiry arrive in the same inbox, and each is detected and sent to the right team, with the billing case marked high priority and its sentiment flagged as Frustrated in SmartHub Reports.
SMART ROUTING
New request "Double charge" Billing Support Sales

Internal operations

Automate the busywork inside your company

The same approved-answer engine and guardrails can take on repetitive internal requests (HR, IT, and operations) as a safe internal help desk, with humans in the loop for exceptions.

  • Answer common HR, IT, and ops questions instantly
  • Triage and route internal tickets and approvals
  • Keep sensitive actions under human review
  • Full audit trail of every action taken
ExampleAn employee asks how to reset their VPN, and smartQueue answers from the IT knowledge base. A payroll change is routed to HR for approval.
INTERNAL DESK · TODAY
48
IT resets, auto-handled
23
HR questions answered
12
Requests routed
4
Exceptions escalated

Have a process worth automating?

Tell us what eats your team's time, and we'll show you how smartQueue handles it safely.

Book a demo