smartQueue
Solutions

One safe engine. Many use cases.

smartQueue automates the repetitive, rules-based work across your business — from customer support to documents, routing, and internal operations.

Customer support

Resolve Tier-1 email and chat with approved answers.

Document review

Read, validate, and extract from incoming documents.

Information-based routing

Classify requests and send them to the right place.

Internal operations

Automate repetitive HR, IT, and ops requests.

Customer support

Resolve Tier-1 support, safely

Our flagship use case. smartQueue answers common email and chat questions instantly using your approved replies, and escalates anything sensitive to a human — so you scale support without scaling risk.

  • Multilingual chat widget and shared email inbox
  • Answers grounded in your approved library
  • Automatic escalation for sensitive cases
  • Up to 85% of Tier-1 inquiries auto-resolved
ExampleA customer asks about business hours at 2am — smartQueue answers instantly in their language. A refund dispute is recognized as sensitive and handed to an agent.
Explore the product
LIVE CHAT
What are your business hours?
We're open Mon–Fri, 9am–6pm ET. Anything else?smartQueue · approved reply
¿Puedo cambiar mi plan?
Te ayudo a revisarlo — paso esto a un especialista.smartQueue · escalated, billing-sensitive

Document review

Turn incoming documents into structured action

smartQueue reads attachments and forms, checks them against your policies, pulls out the fields you care about, and flags anything incomplete or unusual for a person — no more manual first-pass review.

  • Read PDFs, forms, and email attachments automatically
  • Validate completeness and policy compliance
  • Extract and structure key fields
  • Escalate missing or ambiguous information
ExampleA new client uploads an ID and proof of address — smartQueue verifies both, extracts the name and expiry date, and flags a missing signature for review.
DOCUMENT CHECK · APPLICATION.PDF
✓ Document type recognized
✓ Required fields extracted
✓ Dates within valid range
⚠ Signature missing — sent to review

Information-based routing

Every request to the right place, instantly

smartQueue understands what each message is about and routes it to the right team, queue, or system — with the right priority and language — so nothing sits in the wrong inbox.

  • Classify by intent, topic, and urgency
  • Route to the correct team, queue, or workflow
  • Set priority and detect language automatically
  • Cut manual triage and first-response time
ExampleA billing complaint and a sales inquiry arrive in the same inbox — each is detected and sent to the right team, with the billing case marked high priority.
SMART ROUTING
New request "Double charge" Billing Support Sales

Internal operations

Automate the busywork inside your company

The same approved-answer engine and guardrails handle repetitive internal requests — HR, IT, and operations — as a safe internal helpdesk, with humans in the loop for exceptions.

  • Answer common HR, IT, and ops questions instantly
  • Triage and route internal tickets and approvals
  • Keep sensitive actions under human review
  • Full audit trail of every action taken
ExampleAn employee asks how to reset their VPN — smartQueue answers from the IT knowledge base. A payroll change is routed to HR for approval.
INTERNAL DESK · TODAY
48
IT resets — auto-handled
23
HR questions answered
12
Requests routed
4
Exceptions escalated

Have a process worth automating?

Tell us what eats your team's time — we'll show you how smartQueue handles it safely.

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