Four products, one workflow: classify every request, reply with approved answers, escalate what's risky, and measure it all — for customer support and internal processes alike.
Auto-tag tickets, detect language, and route by type and priority.
Use approved answers and brand rules before any message goes out.
Sensitive, incomplete, or risky cases move to human review.
Every action is logged back into your support reporting.
smartQueue Chat
A lightweight web widget that resolves common questions on the spot and hands off seamlessly to a human when needed.
Email & SmartHub
smartQueue replies to incoming emails on its own using your approved answers. When details are missing, it follows up with the customer — up to two exchanges — to resolve the request or collect what it needs, and escalates only when a human is truly required.
Approved Replies
Every answer is matched against a library of replies you've approved. If there's no safe match, smartQueue escalates rather than improvising — so your customers never get a made-up answer.
Billing, cancellations, and edge cases stay with humans by design.
Client Portal
Manage everything in one place: approved replies, workflow rules, AI guardrails, usage and billing — with the visibility leadership expects.
Beyond support
smartQueue shines at customer support, but its approved-answer engine, classification, and guardrails apply just as well to internal operations.
Read incoming documents, validate them against your policies, extract key fields, and route or flag for a person.
Understand each request and direct it to the right team, queue, or system based on its content — no manual triage.
Automate repetitive HR, IT, and operations requests with approved answers and human oversight built in.
Book a demo and watch smartQueue classify, reply, and escalate live.
Book a demo