Four products, one workflow: classify every request, reply with approved answers, escalate what's risky, and measure it all, for customer support and internal processes alike.
Auto-tag requests, detect language and customer sentiment, and route by type and priority.
Use approved answers and brand rules before any message goes out.
Sensitive, incomplete, or risky cases move to human review.
Every action is logged back into your support reporting.
smartQueue Chat
A lightweight web widget that resolves common questions on the spot and hands off seamlessly to a human when needed.
Email & SmartHub
smartQueue replies to incoming emails on its own using your approved answers. When details are missing, it follows up with the customer to resolve the request or collect what it needs, and escalates only when a human is truly required.
Watch a real run
A real customer email handled end-to-end inside the ticket system: classified, answered from approved content, and marked resolved, in seconds. Pause or go fullscreen to read the reply.
Approved Replies
Every answer is matched against a library of replies you've approved. If there's no safe match, smartQueue escalates rather than improvising, so your customers never get a made-up answer.
Billing, cancellations, and edge cases stay with humans by design.
Client Portal
Manage everything in one place: approved replies, workflow rules, AI guardrails, usage and billing, with the visibility leadership expects.
Beyond support
smartQueue shines at customer support, but its approved-answer engine, classification, and guardrails apply just as well to internal operations.
Read the documents attached to incoming requests, use their content to answer or route the case, and flag anything that needs a person.
Understand each request and direct it to the right team, queue, or system based on its content, with no manual triage.
The same engine can automate repetitive HR, IT, and operations requests, with approved answers and human oversight built in.
Book a demo and watch smartQueue classify, reply, and escalate live.
Book a demo