Everything You Need to Automate and Improve Customer Support - Without Losing Control

smartQueue already connects seamlessly with the most common customer service platforms - salesforce, zendesk and freshdesk.

configuring, connecting and implementing smartQueue takes days, not months.

start with a trial, scale globally - or something in between - smartQueue scales to meet your needs.

smartQueue pricing is easy-to-understand - know your costs upfront

smartQueue summarizes, tags and categorizes all incoming requests, so your reps can focus on the issue that needs solving.

smartQueue translates communications between your customers and your support staff, helping everyone speak the same language.

smartQueue resolves up to 85% of Tier 1 requests - freeing your support staff focus on the important and interesting.

smartQueue refers and escalates requests that it cannot resolve to the person who can.

smartQueue sends an initial response immediately, and a resolution soon after (often within seconds), so your customer knows where they stand before your reps get involved.

all smartQueue activity is logged in detail - you can review and examine what it does in detail with full transparency

smartQueue's activity is available to your existing reporting via your support applications. We can also connect to dashboards or develop custom reporting if required.

Standardized metadata and reponses improve consistency and make testing and improving operations easier.

smartQueue adheres to local regulations, no matter where you operate.

smartQueue is built and configured to keep your customer data secure.