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Support
Our support team is here to help you troubleshoot issues, answer questions, and make sure your smartQueue experience runs smoothly.
Sales
Curious about pricing, plans, or enterprise solutions? Our sales team will help you find the best fit for your launch.
Requests
Looking for a custom feature, partnership, or something outside the box? Let us know.
Does smartQueue replace human agents or support them?
smartQueue supports human agents. It handles predictable Tier 1 interactions and escalates complex or sensitive cases to humans, allowing agents to focus on high-value work.
Why is smartQueue different from other customer support bots?
SmartQueue is not a generic chatbot. It is a controlled support automation system designed to classify, validate, and respond only when it is safe to do so. It follows predefined rules, verified responses, and escalation logic instead of improvising answers.
What real problems does smartQueue solve?
smartQueue reduces repetitive work, human errors, inconsistent replies, long resolution times, and agent overload. It brings consistency, safety, and structure to customer support operations.
Does smartQueue actually reduce tickets or just reply faster?
smartQueue reduces ticket volume by resolving repetitive and well-defined issues automatically. Tickets that require human judgment are escalated early instead of bouncing between agents.
How is smartQueue different from using a chatbot directly?
Bots generate responses freely. smartQueue does not. smartQueue uses AI only as one layer inside a controlled workflow that includes classification, validation, historical checks, and escalation rules. This prevents hallucinations, invented policies, and unsafe responses.
Let’s Build the Future Together
We’re always looking for passionate, driven people to join our team. We’d still love to hear from you. Send us your CV and let’s explore how we can grow together.
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